Refund & Return Policy

Riyadh Equipments Trading

At Riyadh Equipments Trading, we strive to provide high-quality products and reliable service. If you are not fully satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return under the following conditions:

• The product is damaged, defective, or incorrect upon delivery
• The return request is made within 7 days of receiving the product
• The product is unused, in original condition, and includes all packaging, manuals, and accessories

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products (not caused during delivery)
• Customized or special-order items
• Clearance or discounted products (unless defective)

3. Return Process

To initiate a return:

1. Contact our support team with your order details
2. Provide proof of issue (photos/videos if applicable)
3. Wait for return approval and instructions
4. Ship the product back as per the provided guidelines

Note: Returns sent without prior approval may not be accepted.

4. Refund Policy

Once we receive and inspect the returned product:

• Approved refunds will be processed within 7–10 business days
• Refunds will be issued via the original payment method (if applicable)
• In some cases, refunds may be provided as store credit

5. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product is defective or incorrect
• Original shipping charges are non-refundable unless the return is due to our error

6. Exchange Policy

We offer exchanges only for:

• Defective products
• Incorrect items delivered

Exchanges are subject to product availability.

7. Order Cancellation

• Orders can be canceled before dispatch without any charges
• Once shipped, cancellation is not possible; customers must follow the return process

8. Damaged or Incorrect Items

If you receive a damaged or wrong product:

• Notify us within 48 hours of delivery
• Provide clear images/videos as proof
• We will arrange a replacement or refund at no additional cost

9. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

• Check with your bank or payment provider
• Contact us for further assistance

10. Contact Us

For returns, refunds, or assistance, please contact: